FAQ

Banyan Tree Private Collection

CLUB MEMBERSHIP

1. What is Banyan Tree Private Collection (BTPC)?

BTPC is Asia’s first asset-backed destination club, offering perpetual and transferable membership. The club has an ever-expanding resort portfolio.

The present inventory of “Own Villas” includes two-bedroom villas at Banyan Tree resorts in Bali, Seychelles, and Ringha; a private four-bedroom villa in Tuscany, Italy; a three bedroom villa in Grasse, France; a two-bedroom apartment in London; and a two-bedroom apartment in Kyoto, Japan.

Our “Associate” Villas are suites or villas at selected Banyan Tree and Angsana Hotels and Resorts, and are available for use for a limited number of room nights annually, based on the value of room rate at the time of booking.

2. Who manages the BTPC?

BTPC is managed by the Banyan Tree Group (“Banyan Tree”), a leading international hospitality brand that manages and develops premium resorts, hotels and spas. It has won over 1000 awards and accolades, all within a short time span since the first resort was opened in 1994.

Banyan Tree provides BTPC members with travel experiences that are consistent with its brand philosophy—the love for travel. Leveraging on the complementary product offerings, ranging from resorts, hotels, spas, galleries to golf courses, BTPC delivers multi-faceted, destination-specific experiential services that are of exceptional standards and quality.

3. Is membership transferable?

Transfer of membership is allowed subject to a transfer fee of US$10,000, payable by the transferring Member upon transfer of Membership. If the transferring Member fails to pay such transfer fee, the intended transferee shall not be admitted as a Member of the Club. Memberships which are transferred to an Immediate Family Member* will not be subjected to a transfer fee but an administrative fee of US$500 shall be payable.

*Immediate Family Member refers to the spouse, minor, parents, and siblings of a Member.

4. What are the key benefits of a BTPC membership?

More indulgence for less

The value proposition of a membership is that it costs a fraction of what one would pay to stay in a similar villa in a Banyan Tree resort; and you need not to worry about hotels’ and resorts’ tariff inflation for your holiday for the rest of your life. BTPC mebership can also be aligned with the family succession planning.

Asset-backed

As membership is asset-backed with owned/long-term-leased “Own Villas”, true asset protection is enhanced. The proprietary and other assets of BTPC are held by an independent company, whose shares are held by a trustee shareholder, insulated from the Banyan Tree Group.

Perpetual and transferable

Membership is perpetual and can be transferred or sold at any time.

Current and future destinations

Members have access not only to any of the existing properties in BTPC portfolio, but also all new properties that may be acquired by BTPC or available through partnership with BTPC in the future.

Brand assurance of villa quality

In contrast with stand-alone luxury villa rentals, where there is a void of a branded hospitality company assurance, all BTPC villas are designed to furnish guests with a sense of place that captures the spirit and culture of each location. The high standards of Banyan Tree will prevail as it maintains and refurbishes the villas.

Resort amenities and membership privileges

Most residences of other destination clubs are stand-alone properties, whereas the majority of BTPC villas are located within the Banyan Tree resorts. This means that BTPC members have access to the resorts’ facilities, including spas, golf courses, swimming pools, specialty restaurants, gym, tennis courts, water recreation facilities, and libraries. Members will recive a membership card entitling them to concessions for spa and facial treatments, gallery products, golf games, food & beverage, and stays at Banyan Tree Hotels & Resorts.

A la carte menu of destination-specific experiences

For those who desire unique holidays, BTPC offers an ala carte menu of destination specific experiences that may be booked and paid for in advance. These range from dinner on the rocks, massage of the senses and adventure travel experiences at Banyan Tree resorts, to gourmet culinary experiences at European destinations.

Hassle-free travel with membership services and resort host

Our Membership Services Managers will provide assistance and advice on vacation planning. They will be able to make recommendations to suit your needs based on their knowledge of local attractions. At Banyan Tree resorts, dedicated Resort Hosts will attend to your every need, from making dining reservations, arranging for transportation, to booking spa appointments and golf tee-off times. Daily housekeeping with the Banyan Tree Hotels and Resorts villa portfolio will keep everything in the villa clean and comfortable.

5. Is there a cap on membership?

Yes, but as the club destinations grow the membership cap will grow as well, and the club will be able to add even more destinations or inventory to maintain a member to inventory ratio of 1:1.5 – 2.0, so that members will continue to enjoy the benefits without any compromise.

6. For my membership, what type of use rights am I entitled to?

The 1-week individual membership plan includes:

  • One week use of BTPC own villas, associate villas or reciprocal villas (terms and conditions apply).
  • Golf access at three golf courses managed by Laguna Golf – Laguna Phuket, Bintan and LangCo; Free Access for Life Members, 40% Discount for Term Members (terms and conditions apply).
  • Membership card entitling members to concessions for spa treatments, gallery products, games, and food & beverages.
  • Membership services, including reservations and information on destinations.
  • Resort host and on-site concierge services at Banyan Tree and Angsana Hotels & Resorts
7. Will there be a situation of the villas being overbooked?

Overall, the demand from members will be sufficiently satisfied by our wide selection of accommodation ranging from one bedroom suites to three/four bedroom villas under BTPC’s own or associate villa portfolios. Members can access a wide selection of luxury accommodations worldwide through the reciprocal’s service provider.

Nonetheless, as some villas are exceedingly popular, the Club appreciates advance notice for reservation requests so as to maximize the chance of a successful booking.

CLUB USAGE

8. Do I have to make a reservation to use a villa?

Yes, you must reserve your desired week(s) in accordance with the booking timelines stated in Question (9) below. Reservation requests can be made as follows:

  • Members’ Area, using the online booking form on our website.
  • In writing via email to the e-mail address: member@btprivatecollection.com
  • In writing via facsimile or in person at any BTPC Membership Services centre as per the following contact details:

Membership Services Bangkok
Banyan Tree Private Collection
7th Floor, Thai Wah Tower 1
21/15 South Sathorn Road
Thungmahamek, Sathorn
Bangkok 10120, Thailand
Tel: +66 (0) 2690 4949
Fax: +66 (0) 2690 4998

Membership Services China
Banyan Tree Private Collection
25th Floor, New Richport Center
763 Mengzi Road
Shanghai 200023, China
Tel: +86 21 6335 2929 Ext: 138
Fax: +86 21 6335 0658

Membership Services Singapore
Banyan Tree Private Collection (Corporate Office)
211 Upper Bukit Timah Road
Singapore 588182
Tel: +65 6849 5787

9. How far in advance of my intended check-in date may I submit a reservation request?

The earliest that you may make a reservation request is 24 months in advance of your intended check-in date for both Non-Peak and Peak period.

Designated peak periods are: Christmas week, New Year week, Chinese New Year week, and Easter week. A summer peak period from 15 July – 15 September applies for European Villas. Specific Golden Week Peak Season and other special Japanese Public Holidays only apply to our Kyoto apartment.

Non-peak period surcharge will apply during these periods, but the cancellation policy is very strict and the confirmations will depend on availability.

Requests are confirmed on a first-come, first-served basis.

10. How will I know if my reservation request has been confirmed?

All reservation requests will be confirmed by email or fax.

11. What might prevent me from securing a confirmed reservation?

Your reservation request will not be processed if you have defaulted in the payment of your Annual Dues, you do not have the required number of days, or your use rights have been suspended by the Club.

12. Can my friends and family stay at the villas?

Yes. Your friends and family are permitted to stay at the villas if you provide the Club’s Central Reservations with the names and addresses of the guests when the booking is made.

13. Does my membership entitle me to reserve a particular villa type?

Your membership entitles you to a two-bedroom villa or more at a BTPC Own Villas portfolio and a wide range of room categories under the Associate Villas entitlement at any Banyan Tree and Angsana Hotels and Resorts.

14. How many persons may occupy my villa?

The maximum allowable occupancy is two adults for a one-bedroom villa, and four adults for a two-bedroom villa. However, should an extra bed be required, it shall be subjected to the hotel’s policy, and charges will be levied by the hotel, if applicable. The private four-bedroom villas will accommodate eight adults.

15. What is the Members’ Entitlement for BTPC “Associate Villas”?

Members are permitted to use their Own Villas entitlement for Associate Villas access, subject to availability and based on the following conversion rates:

Best Available Rate on Banyantree.com and Angsana.com respectively Maximum Stay per 1 Week Plan
< US$600; or 6 days / 5 nights
US$600 to US$900; or 5 days / 4 nights
US$901 to US$1500; or 4 days / 3 nights
> US$1500 3 days / 2 nights

SPLIT WEEK

16. Can I split my entitlement to use at different destination?

To allow members more flexibility, their room night entitlement stays may be split as they wish.

17. How far in advance of my intended check-in date may I submit a split-week reservation request?

The same conditions apply as those described in Question (9) above.

18. What are the minimum and the maximum number of nights which I can release at a time for split-week use? Is extension of stay possible?

There is no limitation. Any extensions of stay once you have used your room night entitlement will be subject to pay per use terms at 30% off Best Available Rates on the Banyan Tree Hotels & Resorts website at www.banyantree.com or Angsana Hotels & Resorts Website at www.angsana.com respectively. Please check with Membership Service Centre for details.

BENEFICIARY ALLOTMENT

19. How do I place a booking request for beneficiary allotment?

An authorised representative shall be designated by members to coordinate with our Reservations team for any Beneficiary Allotment. The representative must submit the reservation request in writing via e-mail to member@btprivatecollection.com or fax at +66 2690 4998; +86 21 6335 0658, with the following details:

  1. Beneficiary’s name;
  2. Gift letter reference number;
  3. Beneficiary Allotment details (Club Accommodation Type / room nights / year etc.); and
  4. Any other information requested by the Club reservations team (the “Reservations”).
20. Can the beneficiary allotment be carried forward to next year if it has not been used?

No, once the Beneficiary Allotment is issued, the entitlement is deemed used and cannot be carried forward or extended.

CARRYING FORWARD AND ADVANCE MEMBER’S ENTITLEMENT

21. Can members carry forward their unutilised entitlement?

Lifetime members may carry forward their Own Villas entitlement to the next immediate calendar year, expiring on 31 December of that year.

Term members may not carry forward their unutilised entitlement.

22. Can member request an advance on their entitlement to combine with their current year usage?

A Life member is permitted to borrow any days from the following year’s entitlement to be used in the current year, if member has paid the Annual Dues for the said following year and with the Club’s approval.

Term members may borrow days from following year’s entitlement, subject to the approval of the Club Management.

CHECK-IN AND CHECK-OUT TIMES

23. At what time may I check-in to my villa and at what time must I check-out of my villa?

Check-in and check-out times vary for each Club Accommodation. The check-in and check-out times will be indicated in your confirmation document. Check-in will normally be at the front desk of Banyan Tree resorts, or at each independent BTPC suite or villa.

24. Are the Rules & Regulations and Terms & Conditions subject to change?

Yes. The Club may amend the Rules and Regulations from time to time. You will be notified of any changes. The same applies to the Terms & Conditions of the Club.

25. Can I use my membership during designated peak periods?

Yes. The designated peak period weeks are Christmas Week, New Year Week, Chinese New Year Week, and Easter Week. There is no surcharge on stays during these designated peak weeks. However, very strict cancellation/ amendment rules and regulations, terms and conditions will apply.

SURCHARGE AND ANNUAL DUES

26. Who benefits from the annual dues?

Annual dues will be used solely for the benefit of BTPC members. A major portion of the surcharge and annual dues will go towards maintaining the villas and providing membership services, with the balance helping to cover administration costs.

27. Why are BTPC annual dues the lowest in the industry?

There are two reasons. Firstly, Banyan Tree Hotels & Resorts are allowed to rent out unoccupied BTPC villas, the rental revenues of which are used to subsidize Annual Dues. Secondly, maintenance costs of BTPC’s villas within Banyan Tree resorts benefit from the economies of scale achieved by the resorts.

DESTINATIONS AND VILLAS

28. Will BTPC continue to add new destinations?

Yes. As membership grows, the club plans to add villas at the destinations where new Banyan Tree resorts are being developed. More private properties in attractive locations in Europe and the Americas will also be considered.

29. What is the average size of the Banyan Tree Resorts, Private Villas and Service Residences in the portfolio?

At Banyan Tree and Angsana Hotels & Resorts, members will have access to a wide variety of villas in their portfolio as can be perused on the respective websites. The size of the BTPC Own Villas will range from two to four bedrooms. The apartments in gateway cities will range from one to three bedrooms.

At our Associate Villas, one-bedroom or two-bedroom choices are available.

30. What is the average villa standard of the Associate villas or Reciprocal villas?

At the Associate Villas, one-bedroom or two-bedroom choices are available. As the villa standards vary, Members are advised to study the conditions, fact sheets and specific information provided by the relevant destination and travel partners of BTPC when confirming a booking at the Associate villas and/or Reciprocal villas which are not owned, leased or within the control of BTPC. BTPC only provides assistance to the Members for their booking arrangement with preliminary information.

PLEASE NOTE: the answers to the frequently asked questions are subject to the Rules & Regulations of BTPC and are for reference only and may be changed from time to time. Members are advised not to rely on the FAQ answers above. Please contact us or refer to our Rules & Regulations for conclusive terms and conditions. Thank you.